Refund Policy of Hobay

Effective Date: 2024-07-01

Thank you for shopping at Hobay. We value your business and want to ensure your satisfaction with every purchase.

1. Refund Policy

1.1. Digital Products: Due to the nature of digital products (e.g., downloadable software, digital goods), we generally do not offer refunds once a digital product has been purchased and downloaded. However, we may review refund requests on a case-by-case basis and grant refunds at our sole discretion. Please contact us within 7 days of purchase if you would like to request a refund for a digital product.

1.2. Physical Products: For physical products that are shipped to you:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately or within 7 days of receiving the item to initiate a return or exchange.
• Change of Mind: If you change your mind about a purchase and would like to return an item for a refund, you may do so within 7 days of receiving the product. The item must be unused, in its original packaging, and in the same condition that you received it. You will be responsible for return shipping costs.

2. Refund Process

2.1. To request a refund, please contact us at support@howei.com or +6016-5516934. Please provide your order number and reason for the refund request. We will review your request and respond as soon as possible.

2.2. Once your refund request is approved, we will initiate a refund to your original method of payment. Please allow [number] days for the refund to process and appear in your account, depending on your payment provider's policies.

3. Contact Us

3.1. If you have any questions about our Refund Policy, please contact us:

• By email: support@howei.com
• By visiting this page on our website: https://hobay.howei.com/contacts
• By phone number: +60 16-551 6934