Frequently asked question

Orders cannot be cancelled or refunded once they have been placed.

Orders are generally processed and shipped within 7 to 14 working days. We sincerely appreciate your patience during this time

Unfortunately, once payment has been completed, changes to size or category are not permitted.

To check your order status and tracking information, kindly go to the "My Orders" section and select "Delivery Man Info."

You will receive Howei Coins upon registering for the event using your account.