Cancellation Policy of Hobay
Effective Date: 2024-07-01
Thank you for shopping at Hobay. We understand that sometimes you may need to cancel an order. Please review our cancellation policy below.
1. Cancellation Policy
1.1. Cancellation Period: You may cancel your order without any penalty or charge within 3 days from the time of purchase. After this period, cancellations may be subject to fees or restrictions depending on the status of the order and the type of product.
1.2. How to Cancel: To cancel an order, please contact us as soon as possible at support@howei.com or +6016-5516934. Please provide your order number and reason for cancellation in your communication.
1.3. Custom or Personalized Orders: Orders for custom-made or personalized items may only be cancelled within 8 hours of placing the order, as production may have already begun shortly after the order is received.
2. Refund Process
2.1. Refund for Cancelled Orders: If you cancel your order within the specified cancellation period and a payment has already been processed, we will refund the full amount to your original method of payment within 30 days.
2.2. Refund Timing: Please note that it may take some time for the refund to be processed and for the funds to appear in your account, depending on your financial institution.
3. Contact Us
3.1. If you have any questions about our Cancellation Policy, please contact us:
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